For many clients – especially neurodivergent ones – the therapy room starts feeling overwhelming before they’ve even stepped foot inside it.
They’ve probably read your website ten times.
They’ve maybe drafted and deleted that enquiry email more than once.
They’re wondering if they’ll be misunderstood (again).
And they’re already bracing for the sensory, social, and emotional load of meeting someone new and opening up.
So how do we help them feel safer, sooner?
How do we build trust and calm the nervous system before session one even starts?
Here’s how.
1. Create a Welcome That’s Actually… Welcoming
That first touchpoint? Whether it’s a form, a website, or a DM reply – it sets the tone.
Instead of clinical or overly formal language, use a warm, human approach. Think:
“I’m so glad you reached out. I can’t wait to work together.”
If you’re neurodiversity-affirming, say so upfront. Use language that affirms your practice values without overloading your reader. Many autistic and ADHD clients, for example, will be scanning for signs that they’re truly welcome – without needing to mask.
Not so fun fact: Around 44% of Aussie adults are functionally illiterate – that’s a LOT of people who might struggle with the kinds of forms, websites, and psychoeducation we might take for granted. As therapists, it’s a reminder to keep things clear, warm, and free of jargon – because accessibility is best practice.
Bonus tip: Record a short video introducing yourself and how you work. Pop it on your homepage or in your email footer. It doesn’t need to be fancy or overly produced – just real.
2. Design Intake Forms That Feel Like an Invitation (Not an Exam)
Standard intake forms often miss the mark for neurodivergent folks. They can feel impersonal, overwhelming, or full of boxes they don’t fit (especially for overthinkers!).
Instead, create forms that invite curiosity and connection.
Try sections like:
- “What helps you feel safe or calm in new places?”
- “How do you prefer to communicate when you’re upset, overwhelmed, or unsure?”
- “Tell me a little about your sensory likes and dislikes.”
- “Do you have any more questions about getting here or what to expect?
Not only does this help you tailor your space – it also shows clients that you care about how they feel, *truly*, not just as a means to a financial end.
(If you’d like a free template to get you started, check out ‘My Favourite Things’ – our resource designed exactly for this.)
3. Give Clients a Visual Peek Into Your Space
Walking into the unknown is hard.
So let’s make it less unknown.
Add photos, a social story or a virtual tour of your therapy room on your website or booking page. If your space changes regularly, a quick video walkthrough or even a few Instagram story highlights can do the trick.
And here’s how to make it extra safe:
- Include a photo of the entrance from the street
- Show what the waiting area looks like (you can even intro the front desk staff)
- Mention things like lighting, seating, and noise levels
These details matter. They allow clients to preview the sensory landscape and feel more in control.
4. Offer Clear Info on What to Expect (Without Jargon)
One of the biggest sources of anxiety for clients is not knowing what’s going to happen.
What will we talk about?
Will I have to tell my whole life story?
What if I cry? What if I don’t?
Offer a clear, kind explanation of what a first session might look like.
You could say something like:
“In our first session, we’ll move at your pace. You don’t need to have the ‘right words’ or share everything at once. It’s okay to pause, ask questions, or just get to know each other.”
That simple reassurance can ease so much internal pressure.
5. Be Sensory-Inclusive From the Start
Let clients know – before they arrive – that your space can be adjusted to meet their sensory needs.
Mention things like:
- Offering low lighting
- Choice of seating (e.g. couch, floor, chair)
- Fidgets available
- Weighted blankets or lap pads on hand
- White noise machines or quiet hours
Bonus points for letting them request adjustments in advance.
6. Use Booking Systems That Centre Accessibility
Booking systems are often designed with neurotypical brains in mind: fast-paced, automated, minimal human contact.
But for some clients, this can feel cold or inaccessible.
If possible, offer multiple ways to book: online, via email, or even via text. Personally, I love an online booking calendar, so I don’t have to talk to an unknown human if I’m not up to it.
Be upfront about your cancellation policy, session costs, and wait times – but in plain language.
And most importantly?
Respond with warmth. Every interaction is a chance to say, “You matter here.”
7. Don’t Assume – Ask
Before your first session, offer a quick check-in:
“Is there anything that would help you feel more comfortable during our sessions? Any sensory needs, communication preferences, or things you’d like me to know?”
It doesn’t have to be a big questionnaire – just a simple invitation.
And it reminds clients: you’re not just here to be observed – you’re a co-creator in this space.
The Short Version:
Making therapy safer before it starts isn’t about bells and whistles.
It’s about connection, clarity, and consent.
It’s the quiet revolution of saying:
“I see you. I’ve thought about you. And you don’t have to perform – you get to feel safe here.”
Ready to create safer spaces for your clients – before session one even begins?
Download My Favourite Things, our free intake resource for neurodiversity-affirming therapists at https://neurodiversitytoolbox.com/product/my-favourite-things.
And if this blog made you exhale a little? Share it. Save it. Start small.
Because that soft landing starts with us.
